Support

Samplers

Samplers use the Sampull app for iPhone. If you have a question about any of these, email us and include the shift and store name so we can look it up quickly.

• Signing in.Use the email address you signed up with. If you can't get in, email us from that address and we'll help you reset access.
• Applying to shifts.Applying is a request, not a booking. The brand reviews applicants and you're notified when you're approved.
• Check-in.Check in from the app when you arrive at the store. If check-in won't go through, stay for your shift and email us the same day.
• Getting paid. Payouts go to the bank account you connected in the app after the store confirms the sampling ran. Your Wallet shows each payout and its status.
• Deleting your account. In the app, go to Profile → Delete account. You can also email us and we'll delete it for you.

Brands and stores

Brands and stores manage samplings on this website. Email us for help with bookings, approvals, billing, or payouts. To access, correct, or delete personal information, use the privacy and data request form.

Policies

Read our Privacy Policy and Terms of Service.