Text message program

Messages are transactional and always tied to a booking on the recipient’s own account:

• New sampling request — a brand has requested a sampling at your store. You can reply 1 to accept or 2 to decline.
• Sampling needs confirming — a sampler has finished at your store. Reply 1 to confirm it happened.
• Booking updates — you were approved for a sampling, or a booking you are staffing was moved or cancelled; for stores, a brand asked to move, changed or cancelled a sampling at your store, or answered a new time you proposed.
• Reminders — a reminder the morning of a booked sampling.
• On the day— a sampler was booked for, checked in at, or hasn’t yet arrived at a sampling you’re running or hosting.
• Brand updates — for brands: a sampler applied, a store answered a request (approved, declined, expired, proposed a new time, answered yours, cancelled), invited you to sample, or confirmed a sampling for you to validate.
• New chat messages — a message about one of your samplings has been waiting unread for 10 minutes, with a link to read and reply in Sampull. At most one text an hour per conversation.

Replies are limited to these service interactions. Two-way conversation is used only to respond to the prompts above and for customer-care questions about an existing booking.

Opt-in happens inside your Sampull account — we never add a number from a purchased list, and creating an account does not by itself enroll you in text messages. You can opt in in three places:

• brands and stores: the optional Notifications step while setting up a new account;
• brands and stores, at any time: Settings → Notifications;
• samplers: the notification settings in the Profile tab of the Sampull app.

In each place you:

1. enter your mobile number;
2. verify that you control it by entering a one-time code we text you (Twilio Verify);
3. choose the specific message categories you want. Texts are off until you turn them on — no messages are sent until you switch a category on. In settings every category starts unchecked. During account setup, switching texts on pre-selects the suggested categories for your role, and you can untick any of them before continuing.

When we add a new kind of text, it starts off for everyone; we never switch a new category on for you. You can also set quiet hours, and we will not text you during them.

Message frequency varies and depends entirely on your own booking activity — there is no recurring broadcast. A typical active user receives roughly 1–5 messages per week. A user with no active bookings receives none.

Sampull does not charge for text messages. Message and data rates may apply depending on your mobile plan and carrier.

Reply HELP to any message for support information, or email us at info@sampull.com. Carriers are not liable for delayed or undelivered messages.

Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPT OUT) to any message to end all text messages from Sampull. You will receive one confirmation, every text category in your account is switched off, and we will not text you again unless you opt back in. Replying START lets texts through again; you then choose which categories you want in your notification settings. You can also turn any category off at any time in Settings → Notifications inside your account. Opting out of texts does not affect your Sampull account or your bookings — you will still see everything in the app.

Mobile numbers collected for text notifications are used only to deliver the messages described above. No mobile information is sold or shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared with our messaging provider solely to deliver these messages. See our Privacy Policy and Terms of Service.